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Page not found, Unexpected End of File, Error messages, Session Timeout

The following messages may appear:

Error has occurred - Incomplete search field
A search field may have been completed incorrectly or omitted, please check that relevant fields have been completed correctly.

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Hotmail users

Receiving email messages from Familyrelatives.com

You may not be receiving emails or password emails from Familyrelatives.com as Hotmail may be blocking them.

To ensure messages from specific email addresses are not sent to your junk email folder please adjust your email settings or preferences, alternatively contact Hotmail directly.

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Login & Password queries

Login 
Login allows registered members to use the website databases and features. If you are not registered select the link to the registration page.

The Login page enables registered members to login by entering their email address and password. If you are a registered member and have forgotten your password you should select Forgotten Password.

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AOL users

If you are experiencing difficulties with the following;

Login in
Login in and being logged out repeatedly
as AOL may not allow you to view secure sites
Receiving Forgotten Password email with HTML links that are not active
Or you are not receiving the Forgotten Password email

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FAQs

Frequently Asked Questions - FAQs 

How do I change my email address or personal account details?
You may change your personal details should the need arise by login in to your account (with your registered email address) goto My Account on the menu bar and select one of the links to change your password, email address, personal details including address, telephone number etc. Please make the required changes on the form and press save & update, the system will automatically update your account.

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Browser Privacy settings

Familyrelatives.com is a secure site and requires browser cookies to login, purchase units and search, please make sure your browser cookies are enabled.

How to change your browser privacy settings;

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I am unable to register?

I am unable to register?

There are fields and boxes that require completion when registering on the New Registration pages, if these are not completed when pressing the submit button it will return to the Registration page, please look for any red text where an omission may have occurred.

When registering please check tick boxes are complete (where required) as some can be easily overlooked. e.g. the Terms and Conditions.

 

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Purchase queries

How much does the website cost to use?

For the latest subscription and pay-per-view pricing please see the pricing page which provides details of the site charges.  Cost of records - Image and Search results

You may purchase a subscription or units using a credit or debit card. We currently accept credit cards including Visa, Mastercard and Visa Electron, Solo, Maestro and JCB debit cards. Currently we do not accept American Express.

Credit debit cards accepted on Familyrelatives.com

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Cardholder check

If you are unable to purchase or receive an error message you may have to register your card for online purchases with Visa or Mastercard

Cardholder check - Verified by Visa and Mastercard® SecureCodeTM schemes

Please make sure that you have registered your card for online purchases. Verified by Visa & Mastercard Securecode passwords have been introduced to further safeguard payments over the internet.

Please see the following links for further information;

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Unit queries

Where can I find my Unit balance?

If you want to find out how many units you have remaining in your account go to My Account at the top of the page you will see your Membership type: Units and the Account Balance with the number of units remaining.

If you require additional units go to the "Subscribe" page and make your selection.

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Beta Version

New Website in Beta

Why Beta? Well because we think that we can always improve, from the quality and range of the historical records to your experience and interaction on our website with our emphasis on ease of use and lower cost.

We have many changes to come on Familyrelatives.com over the next few months from Calendar’s to Photo Albums, to Family Tree software, to Family & Friend inclusion and we would love your feedback and interaction.