If you are experiencing difficulties with the following;

Login in
Login in and being logged out repeatedly
as AOL may not allow you to view secure sites
Receiving Forgotten Password email with HTML links that are not active
Or you are not receiving the Forgotten Password email

Then please read the following recommendation;

Firstly we recommend you use an internet browser other than AOL, as accessing secure sites with AOL's own browser may cause the above problems.

If you are an AOL customer, we recommend getting a full version browser and install it. You can download Mozilla Firefox or Microsoft's Internet Explorer [MSIE] from their website for free. When you're going to use the Internet, minimize (iconize AOL, hit the "-" button in the upper right corner) the AOL browser, open up your full-version browser and browse away. When you're ready to return to within AOL, close your full-version browser, and "bring up" the AOL browser. This is the ONLY WAY that AOL customers will have trouble free Internet browsing.

Please read the following information;

COOKIES & BROWSER SETTINGS

Your browser must be set to accept cookies.

To enable cookies, follow the instructions below for the browser version you are using. Alternatively, for further instructions on how to change your cookies settings, please use your browser's HELP documentation to make the appropriate changes.

AOL 9.0

  1. From the AOL Toolbar, select Settings.
  2. Select Internet [Web] Options
  3. Select Use your Internet Explorer Settings to set advanced browser options
  4. Select the Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 8.0

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 7.0 with IE 6.x

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 7.0 with IE 5.5

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Security tab
  5. Select the Custom Level tab
  6. Under "Allow Cookies that are stored on your computer" click "Enable"
  7. Under "Allow per-session cookies (not stored)" click "Enable"

Select OK, Yes you want to save the settings

Receiving email messages from Familyrelatives.com

You may not be receiving emails or password emails from Familyrelatives.com as AOL may be blocking them.

To ensure messages from specific email addresses are not sent to your junk email folder please adjust your email settings or preferences, see link below, alternatively contact AOL directly.

http://info.aol.co.uk/help/safety/email/email_controls_about.html

Go to AOL Keyword: Email Controls and set your own email controls. This area allows you to select certain control options that are available to you.

Choosing the setting that is right for you

Email controls provide seven different options or settings:

  • Allow email from all senders: Receive all email that is sent to you.
  • Allow email only from AOL members: Receive email from any AOL member. You will not receive email from internet addresses.
  • Allow email only from People I Know: Receive email from addresses stored in your Address Book or Buddy List, as well as Official AOL Email.
  • Block email from all senders: Only if you do not wish to send or receive any email.
  • Use a Custom Sender List: Receive email only from those addresses you allow, or receive all email except email from those addresses that you block.
  • Block email containing pictures or files: If you do not wish to send or receive any email that contains a file attachment or embedded pictures. This setting can be used in conjunction with any of the above settings.
  • Blocked email should be: Permanently deleted or delivered to the Spam Folder.

We recommend you Allow email from all senders until you have received a reply from Familyrelatives.com customer service, once you have received a reply from us then add our email address to your Address Book or Buddy List and change your settings to Allow email only from People I Know

How to use email controls:

  • 1.Make sure that you are signed onto AOL using your Master Screen Name.
  • 2.Go to AOL Keyword: Email Controls (AOL 8.0 and below: Click Set It Up Now).
  • 3.Select the screen name for which you'd like to use email controls from the drop-down menu.
  • 4.Click the button next to the setting that you would like to activate. A dark circle will appear within the button, indicating that it has been selected.
  • 5.If you wish to allow or block specific addresses, click Custom Sender List
  • oType the email address (or AOL screen name or internet domain) in the box.
  • oClick Add. The address you typed will appear in the list.
  • oRepeat this procedure for each address and/or domain that you would like to block or receive email from.
    Note: To block or allow email from an entire domain, simply type in the entire domain name. The domain name is the information following the @ sign in an internet email address. If an email address is john1234@xyz.co.uk, then xyz.co.uk is the domain name.
  • oWhen you have finished, click Save
  • 6.Click Save to store your email controls settings.

Password emails have HTML links to a new password if your preferences are not adjusted correctly these will not be active, if in doubt contact AOL directly.

AOL disables images in AOL.com & AIM.com 

As of 22nd May 2007, AOL officially launched a new interface for customers who access their email using AOL.com and AIM.com. In addition to a number of other changes to the interface, AOL now disables images and links in both of these web based email clients.

As a reminder, images have always been OFF by default for AOL 9.0, their desktop email software. However prior to today, images were ON by default in AOL.com and AIM.com. The new interfaces for AOL.com and AIM.com now turn images OFF by default, exactly like AOL 9.

Existing AOL Users
Although the new release does suppress images by default, this will only apply to new subscribers to the services. Existing AOL.com and AIM email users will maintain the same image settings that they have today.

Turning Images Back ON
Just like AOL 9.0, images can be turned back ON in AOL.com and AIM.com by doing any of the following:

  1. The recipient can enable the images by clicking the SHOW IMAGES link for THIS MESSAGE or THIS SENDER that appears for each email.
  2. The recipient can add the 'FROM' EMAIL ADDRESS to their address book.

AOL Users accessing secure sites
AOL may currently not allow you to view secure sites

Accessing secure sites
For further information please visit the following link:

http://help.aol.co.uk/why-cant-i-access-a-secure/article/20060802091909990001

Please see the section on SECUREFIX (Item 4)

AOL Securefix
Please go online to www.familyrelatives.com and click on the Keyword icon on the AOL toolbar. In here type Securefix and click on Go. You will now be prompted to restart the AOL Software. Click OK and exit AOL. 

Once you have completed this step you should launch AOL again and see if the problem is solved.

Alternatively if you have any questions about email controls, contact AOL directly at  www.aol.com

Please see also the section on Browser Privacy settings on how to adjust your settings