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Technical Support & Customer Service Index page
Before contacting Technical Support or Customer Service please take a few moments to read the items below. Please note that many of your questions may already be addressed in the Frequently Asked Questions or Information and Help. Please select a query item:
HOW TO USE THE WEBSITE
FAQs
How to use the website?
Take the full Site Tour
Getting started
Change Personal Details
New Features - Help
 LOGIN
Hotmail users
Login & Password queries
AOL users
REGISTRATION & BROWSER SETTINGS
Browser Privacy settings
I am unable to register?
 PURCHASE & WEBSITE COSTS
Purchase queries
Cardholder check
VIEWING IMAGES
I am unable to view an image?
Image Viewer Download
Minimum site requirements
 SEARCHING
Unable to locate a name in the GRO index? Searching & Browsing images
Browsing Overseas Records
Search Features
WHY HAS THE FOLLOWING OCCURRED
Page not found, Unexpected End of File, Error messages, Session Timeout
Unit queries
Report error
Told to Subscribe yet have done so
 OTHER
Newsletter updates
Press enquiries, Advertising on Familyrelatives.com
Commercial Business Users
Quick Find
If you did not find the answer, kindly mail us from HERE
 

Contact Us 

Select a query item from the table for further Help queries see the Information pages.

Frequently Asked Questions

Create a Profile in My Account to use Browse/Search menu items and website features

Told to Subscribe yet have done so

Unit balance go to My Account page

Special notice for AOL users please visit the Contact Us page Login section marked AOL users

Forgotten Password email

If you do not receive a password email from familyrelatives.com please check your ISP anti spam settings, for instance some ISPs has recently upgraded their anti spam solution and you are required to assign emails as ‘spam' or ‘not spam'. Many ISP's have similar solutions in place, for further information see the ‘Login & Password queries' by using the Contact Us Technical support page.

 

 
   

 
 
 
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