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Technical Support & Customer Service Index page
Before contacting Technical Support or Customer Service please take a few moments to read the items below. Please note that many of your questions may already be addressed in the Frequently Asked Questions or Information and Help. Please select a query item:

HOW TO USE THE WEBSITE
FAQs
How to use the website?
Take the full Site Tour
Getting started with the GRO BMD indexes
Change Personal Details
New Features - Help
LOGIN
Hotmail users
Login & Password queries
AOL users
REGISTRATION & BROWSER SETTINGS
Browser Privacy settings
I am unable to register?
PURCHASE & WEBSITE COSTS
Purchase queries
Cardholder check
Update Purchase Details
VIEWING IMAGES
I am unable to view an image?
Image Viewer Download
Minimum site requirements
Mozilla Firefox Image Viewer Download Instructions
SEARCHING
Searching & Browsing BMD indexes
Browsing Overseas Records
Search Features & Tips
Search Queries
WHY HAS THE FOLLOWING OCCURRED
Page not found, Unexpected End of File, Error messages, Session Timeout
Unit queries
Report error
Told to Subscribe yet have done so
OTHER
Newsletter updates
Press enquiries, Advertising on Familyrelatives.com
Commercial Business Users
Quick Find
If you did not find the answer, kindly mail us from HERE
 
 
Beta Version

New Website in Beta

Why Beta? Well because we think that we can always improve, from the quality and range of the historical records to your experience and interaction on our website with our emphasis on ease of use and lower cost.

We have many changes to come on Familyrelatives.com over the next few months from Calendar’s to Photo Albums, to Family Tree software, to Family & Friend inclusion and we would love your feedback and interaction.