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Terms & Conditions

Please review the following terms and conditions which define your rights, responsibilities and the benefits of registration and becoming a member of before using this website.

By using 
® you agree to be legally bound by these terms, which take effect immediately on your first use of If you do not agree to be legally bound by all the terms and conditions herein please discontinue access and/or use of ®may change these terms from time to time by posting changes online. Please review these terms regularly to ensure that you are aware of any changes made by the Your continued use of after changes are posted means you agree to be legally bound by these terms as updated and/or amended. ® and ®and ®and ® and FamilyRelatives ®  and are the business names and registered trademarks of Treequest Limited and details of which are set out below, (hereafter "we", "our" or "us"). "You" or "your" means an adult (over 18 years old or as defined in a country of your domicile or residence whichever age is the higher) user of the website and its family history research services (the "Service") [or guardian for any minor which you allow to access the Service, for whom you will be held strictly responsible].


All content on the website and available through its services, including but not limited to images, graphics, text, data, applications, software, designs, material content as well as general information, are the proprietary property of, its users and / or its licensors with all rights reserved. contains images, graphics, text, data, applications, software, designs and material content as well as general information which you may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use content in any way except for your own personal, non-commercial use. The foregoing does not apply to your own user material content that you legally post on the website.

In addition you agree not to adapt, alter or create a derivative work from any content except for your own personal, non-commercial use. Any other use of content requires the prior written permission from Provided that you are eligible you are granted access to use the website and the website content for personal family history research and may download information as search results relevant to that research which is for personal use. You may not upload or republish website material content on any Internet, Intranet or Extranet site. It is strictly prohibited to download entire, significant, large amounts or portions of data of any work or database.

Information that is provided by a third party may not be reproduced under any circumstances. It should be noted that the General Register Indexes for the Civil Registration and Censuses for England and Wales are © Crown Copyright and significant parts of the information may have been provided by third parties and you are therefore not allowed to reproduce any text from these areas.

Unauthorised use may also violate applicable laws including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. Should you not abide by any of the terms and conditions herein we may terminate your use of the website without further notice.

Any other use of content requires the prior written permission from FamilyRelatives.

As part of using you may use content which is only for personal family history research and may download information as search results relevant to that research which is for personal use (not publishing on the Internet). It is not permitted to download entire, significant, large amounts or portions of data of any work or database.
Information that is provided by a third party may not be reproduced under any circumstances. It should be noted that the General Register Indexes for the Civil Registration for England and Wales are © Crown Copyright 2005 and significant parts of the Information may have been provided by third parties and you are therefore not allowed to reproduce any text from these areas.

Should you not abide by any of the terms and conditions herein we may terminate without further notice your use of the website.


On registration, you must provide accurate, complete information and it is your responsibility to ensure that information is up to date. You undertake to inform us of any changes in your registration details by updating your personal details and we are entitled to rely on the information you provide to us and change or update these if necessary. Remember you are able to update your information as often as you like.

You agree not to register more than one account, register an account on behalf of an individual other than yourself, or register for an account on behalf of any group or commercial entity or create a false identity.

Each registration is for a single user only and access may not be sold, transferred or granted in part or in whole to any other person or organisation. On registration you will use an email address and choose a password. You should note that if your selection of email is already in use we will not permit you to use it and you should choose another. We do not permit any other person to use your username and do not permit your username to be made available to multiple users.

You are responsible for all use of this website and should take all necessary steps to ensure that the password is kept confidential and secure. You should notify us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner or if there is a security breach.


Payment can only be made using a credit card or UK debit card. We do not yet have the facility to accept American Express cards. All payments must be made using your own card.

Registration to the website is free. However in order to access certain areas of the website you will be required to purchase units. The current minimum in three currencies can be obtained from the [Pricing Page] on the website. Depending on your country of registration will depend in which currency you are charged. At the current time the Civil Registration Index databases are all chargeable. You will be clearly informed beforehand when your online account will be charged.

Should you use all your units you will no longer be able to access certain databases and information unless you purchase additional units. However you will not be charged if you have previously paid to view pages within a specified time usually within the last three months. This specified time may change from time to time and without.

You will be charged either in pounds sterling if you are a located in the United Kingdom, Euros - if you are located in the rest of Europe or United States Dollars if you are located anywhere else in the world.


Unit duration varies according to selected price band. When purchasing new units any existing units in your account will be carried forward and will be valid until the date your new units expire.

All those units that remain unused at the end of the final expiry date will no longer be valid and no monetary value can be reclaimed.

Your information and your purchase on-line is taken very seriously by and we are proud to be associated with Barclaycard Merchant Services who handle your credit card details to safeguard your payment.

Please note that those members who have unit based accounts and subsequently decide to upgrade to a Subscription account, will no longer be able to use their units. It is therefore recommended that members utilise all their outstanding units before converting to a Subscription account.


If you register on our website you confirm to us that you are at least 18 years of age.

Access to

We will do our utmost to ensure that the website is available and will be uninterrupted and that the majority of transmissions will be error free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may from time to time be occasionally suspended or restricted to allow for maintenance or improvements or for the introduction of new services. We will attempt to limit the frequency and duration of any such suspensions or restrictions and where possible will forewarn our customers on the Homepage.

Fair Usage Policy

In order to ensure that all our users enjoy a high quality of service in a fair manner we enforce a Fair Usage Policy.  To achieve this we monitor all accounts and reserve the right to suspend or terminate an account where there appears to be a violation of the terms and conditions.

We will attempt to contact the account holder before taking any action to suspend or terminate the account.  After determining the cause of increased or excess usage we may at our discretion reinstate the account or arrange a high usage account at an increased subscription rate.

Excessive usage is considered to be one in which either the usage is equivalent to more than 500 units per month or for any subscription service - or 150% of the average usage below 500 units which ever is the lower.

In the event that the service is misused contrary to the Fair Usage terms the right is reserved to suspend the service and charge retrospectively for all units used, at the standard rate of 10 sterling pence per unit.


When you purchase a product or service from we will send you via e-mail a confirmation acceptance and receipt of your purchase containing the details of your purchase. You will also be able to print your purchase Invoice from your account area on the website. Your purchase invoice represents an offer to us to purchase a service which is accepted by us when we send our e-mail acceptance and confirmation to you. Any order that does not receive an acceptance and confirmation e-mail will be considered not to have taken place and will not form part of this contract. This contract and all orders accepted shall be deemed to have been formed in Jersey.


Should you wish to cancel an order you are able to do so within seven days of your purchase provided that you have not used any of the units or subscription services for which you have paid. If you wish to cancel your order you should contact us using the 'contact us' facility on the website.


We will be unable to offer a refund in those cases where you purchase units or a subscription service and have begun to use your units or subscription service prior to cancellation. We will not be able to refund you for unexpired subscription services or unused sets of units.

Electronic communications

The Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis therefore when you visit or send e-mails to us, or you communicate with us electronically, we in turn will communicate with you by email or by posting notices on this website. For contractual purposes, you agree to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Receiving emails and Spam filters

To ensure that Users are able to receive emails from - i.e. new passwords, confirmation of purchase, or "contact us" etc. it is strongly recommended that spam filters are altered to allow emails from Please contact your ISP or email provider to find out how this is done.

Please note will not send you Spam emails.


When you use a website your personal computer will automatically be issued with a cookie. A Cookie is a text file that identifies your personal computer to our website. A Cookie does not identify you as an individual user. You should ensure that your personal computer is able to accept cookies as it allows us to ensure that our service to you is optimal. In order to use the website please see the Minimum site requirements. To find out more about the cookies, see our Privacy policy

Modifications to the Agreement and the Service has the right, at its own discretion, to modify this Agreement or the Service at any time. Changes in service will be posted on our website or may be communicated to you via your registered email address.

Goods and Services

All charges must be paid for before accessing the information, you must also be the legal owner of the card.

Addition of Data adds new data on a continuous basis as it becomes available. may decide at its sole discretion to charge a supplementary fee when new data is added to the website.  Suitable notice will be given to subscribers before such action is taken, thereafter new data may not be immediately available to existing subscribers where such an increase has become effective.  The subscriber has the option to retain his existing subscription at the same rate until it expires or choose to upgrade by paying a supplementary fee.


While we make every effort to ensure that all prices on this website are accurate, errors may occur. If we discover an error we shall inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, and you have already paid for the goods or services, you will receive a full refund.

Code of Conduct


You agree and understand that except for homepages, classified and advertising programs offered by on the site e.g. Society, Library, Record offices homepages, Classifieds, the services and the site are available for your personal, non-commercial use only.

You agree that no materials of any kind submitted through your account or otherwise posted, transmitted, or shared by you on or through the website will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libelous, defamatory or otherwise unlawful material.


Upload, post, submit, transmit, share, store or otherwise make available any material content that we deem to be harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically or otherwise objectionable.

Upload, post, submit, transmit, share, store or otherwise make available any unsolicited or unauthorised advertising, solicitations, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation

Upload, post, submit, transmit, share, store or otherwise make publicly available on the website any private information of any third party, including, without limitation, addresses, telephone numbers, email addresses, social security numbers and credit card numbers;

Upload, post, submit, transmit, share, store or otherwise make available any material that contains software viruses or any other computer code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software or hardware or technical equipment or services

Upload, post, submit, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offence, or describes how to conduct an unlawful act, violate the rights of any party, or that which would otherwise create liability or violate any local, state, national or international law

You agree not to impersonate someone else or entity or falsely state or otherwise misrepresent yourself, intimidate or harass another member, solicit personal information from anyone under 18 or solicit passwords or personally identifying information for commercial or unlawful purposes

You agree not to harvest or collect email addresses or other contact information of other users from the website by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications or use the website in any unlawful manner or in any other manner that could damage, disable, overburden or impair the website or use automated scripts to collect information from or otherwise interact with the website

You agree not to use or attempt to use another members account, service or system without authorisation from, or upload, post, submit, transmit, share, store or otherwise make available content that, in the sole judgment of, is objectionable or which restricts or inhibits any other person from using or enjoying the website, or which may expose or its users to any harm or liability of any type.

Without limiting any other provision of these Terms & Conditions, you also agree to abide by our Code of Conduct which provides further information regarding the authorised conduct of users on

Classifieds Terms and Conditions

Use of this web site constitutes acceptance of the Familyrelatives Terms and Conditions and Privacy Policy.

Without limiting any other provision of these Terms & Conditions, you also agree to abide by our Code of Conduct which provides further information regarding the authorised conduct of users on

Using classifieds

You may not use the site if you are under the age of 18 or you are not able to form legally binding contracts, or if your membership has been suspended.

While using the Site, you will not:


  • post, list or upload content or items in inappropriate categories or areas on the site;
  • breach any laws, sell any counterfeit items or otherwise infringe the copyright, trade mark or other rights of third parties;
  • breach our terms and conditions, including, without limitation, permit the sale of Prohibited items. does not permit the sale of Prohibited items including;

Aeroplane tickets, alcoholic beverages, counterfeit currency and stamps, counterfeit items (copies or replicas and unauthorised copies), credit cards. Drugs (including Narcotics, Steroids and Other Controlled Substances) and drug paraphernalia, prescription drugs, contact lens, and prescription eyewear. Firearms, ammunition, weapons and knives, fireworks, tickets (football, lottery), pornography and offensive material, stolen items. Chemicals (household, industrial), pesticides, herbicides, hazardous material, batteries.

Animals and Wildlife products (native and non-native, live animals or pets, stuffed animals or birds and the parts and derivatives of animals, internal organs, skins, hides and rugs, ivory, sea turtles, animal traps).

Familyrelatives does not permit the listing of multi-level marketing schemes, pyramid and all similar trading schemes or the sale of mailing lists or personal information.

You agree to comply with all applicable local and international laws, regulations, restrictions, prohibitions and acts that apply. The sale of products is highly regulated by a complex set of regulations, international treaties and laws. Please check with the relevant authorities for further information.

Breaches of these conditions may result in a range of actions, including:

•·         Listing cancellation

•·         The right to refuse access to the website

•·         Account suspension or termination

Purchasers or potential purchasers and sellers or potential sellers should ensure they carry out all normal and suitable checks with the seller or buyer when selling or purchasing goods. Please note Familyrelatives is not responsible for any loss however so caused and that you carry out all appropriate checks with the buyer or seller.

User content

You are solely responsible for the images, photos, graphics, profiles, messages, comments, notes, text, information, advertisements, listings, and other material content that you upload, submit, publish or display on the website, or submit, transmit to or share with other users. You may not post, submit, transmit, or share user material on the website that you did not create or that you do not have permission to post.

You understand and agree that may, but is not obliged to, review the material and may delete or remove in its sole discretion (without notice) any website content or material, for any reason or no reason without explanation, including without limitation material content that in the sole judgment of violates the Terms & Conditions, Rules & Guidelines and Links to other site guidelines, or the Code of Conduct, or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users or others. You are solely responsible at your sole cost and expense for creating backup copies and replacing any user material content you post or store on the website or provide to

When you submit, post, share user material content to the website, you authorise and direct us to make such copies thereof as we deem necessary in order to facilitate the posting, hosting and storage of the user material content on the website. By posting user material content to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide licence with the right to sub-licence to use, copy, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such user material content for any purpose on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such user material content, and to grant and authorise sub-licences of the foregoing. You may remove your user material content from the website at any time. If you choose to remove your user material content, the licence granted above will automatically expire, however you acknowledge that may retain archived copies of your user material content.

Disputes and complaints

Any dispute arising out of use of this website or these Terms and Conditions shall be governed by the laws of Jersey and the user or users submit to the exclusive jurisdiction of the Jersey courts. Our omission to exercise any right under these Terms and Conditions shall not constitute a waiver of such right. Any complaints concerning the website or the Services should be addressed to us at the address set out below.

Our limited liability

  • The material included on this website is intended for information purposes only. No user should act or refrain from acting on the information contained in this database without first verifying the information.
  • We do not accept any liability for loss or damage, whether direct, indirect or consequential, resulting from the use of or the inability to use this website whether as a result of inaccuracies, defects, errors (typographical or otherwise), omissions, out of date information or otherwise.
  • The user agrees that material downloaded or otherwise accessed through this website is obtained entirely at the user's own risk and that the user will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even we have been advised of the possibility of such damage.
  • We do not accept any liability in connection with any third party websites that can be accessed through this website and do not endorse or approve the contents of any third party website.
  • Notwithstanding the above, we do not exclude our liability for death or personal injury which is caused by our negligence in the performance of our obligations under this Agreement.
  • Nothing in these terms limits our liability in a way precluded or restricted by applicable law. These terms are specifically subject to all such provisions of applicable law. In particular nothing in these terms limits its liability for death or injury resulting from the Company's negligence or that of any person for whom the Company is vicariously liable.
  • We shall not be liable for any loss or damage (whether arising in contract or in tort) in respect of profit or of an economic or financial nature, or of consequential or special kind and whether foreseeable or not, or for any loss to users resulting from any delay unless the possibility of the loss or damage has been notified in writing to us before the making of the contract and accepted by us in writing, signed by an officer of the Company. and its suppliers provide all Content on this Site without any warranty. We do not extend any express warranties or representations as to the quality and accuracy of the Content, Website or Service, and we disclaim any implied warranties or representation.

Other web sites

  • Our web site may contain links to other web sites which are outside our control and are therefore not covered by these terms and conditions. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. Please note that we accept no responsibility for the content of these website or whether the links are correct or up-to-date.

Termination reserves the right to refuse access to the Web site, terminate or suspend accounts, remove or edit content, or cancel orders at our discretion and without warning. If we cancel an order, it will be without charge to you.

Should your account expire and you do not use the service for a period in excess of twenty four months your details will be taken off the system and you will be required to re-register.

Companies, research services wishing to use the website

Companies, commercial organisations, research and look up services and self employed researchers are not permitted to use the website unless prior permission is sought and given in writing by Copyright conditions apply.

Companies, commercial organisations, research and look up services and self employed researchers found to be using the site for commercial use without prior permission will have their registration cancelled and any costs and damages will be recovered.

If you are a company or organisation within the European Union wishing to use the you must contact us as the terms and conditions are different. Businesses, organisations or legal entities may not use the automatic registration system.

Survey Terms

Open to registered and non-registered members of Survey respondents will have the opportunity of winning 30 Annual Subscriptions. Thirty (30) winning respondents who complete the survey will be chosen by An Annual Subscription Prize hasno Cash Value. Prize(s) will consist of one Annual Subscription which allows access to all current databases. Existing subscribers will have their subscriptions extended for 12 months. Your answers will only be used to improve our website and our service to you. Survey closes 12.00 A.M. GMT 20th December 2009. Winning respondents will be contacted by email prior to 25th December 2009



Should you wish to contact us regarding any aspect of the website or these terms and conditions please write to the Registered Office:

Treequest Limited,
1 Parade Mews,
10 The Parade,
St Helier,

Please note® is the business name and part of Treequest Limited., and are websites and registered trademarks belonging to Treequest Limited

© All copyrights reserved - terms and conditions apply 



Beta Version

New Website in Beta

Why Beta? Well because we think that we can always improve, from the quality and range of the historical records to your experience and interaction on our website with our emphasis on ease of use and lower cost.

We have many changes to come on over the next few months from Calendar’s to Photo Albums, to Family Tree software, to Family & Friend inclusion and we would love your feedback and interaction.