Useful Information & Help


Our Privacy Policy & Your Privacy

Category - Privacy Policy

Your right to privacy is important to you and is a priority to us at Familyrelatives. We are committed to the protection of your privacy.

  • We do not sell information about you.
  • We do not share your information with anyone else for their marketing purposes
  • We use your personal information only to help maintain the relationship you have with us.

To access our website we ask you to supply your name, address, contact number (optional) and email address in order to register and to enable us to provide you with information or respond to your enquiries.


Terms & Conditions of use

Category - Terms & Conditions

Please review the following terms and conditions which define your rights, responsibilities and the benefits of registration and becoming a member of before using this website.

By using 
® you agree to be legally bound by these terms, which take effect immediately on your first use of If you do not agree to be legally bound by all the terms and conditions herein please discontinue access and/or use of


Links to other Websites

You may include links to other websites in My profile. To ensure that these sites are suitable for all, please see the guidelines below - any links to websites which break these guidelines will be removed and may not be resubmitted. will not be responsible for the content of external websites.


We are happy for our members to link to websites provided they meet our guidelines. We reserve the right to remove a link if we become aware that it is broken or it is unsuitable, offensive, unlawful, causes legal or safety issues or is of a commercial nature.


Page not found, Unexpected End of File, Error messages, Session Timeout

Category - Errors Messages

The following messages may appear:

Error has occurred - Incomplete search field
A search field may have been completed incorrectly or omitted, please check that relevant fields have been completed correctly.


Unit queries

Category - Unit Queries

Where can I find my Unit balance?

If you want to find out how many units you have remaining in your account go to My Account at the top of the page you will see your Membership type: Units and the Account Balance with the number of units remaining.

If you require additional units go to the "Subscribe" page and make your selection.